Privacy Policy

PRIVACY & COOKIE POLICY
INFOCOM IT SOLUTIONS PTE. LTD.
Infocom Solutions – Powered by Nexora AI

Effective Date: 2 October 2026
Last Updated: 2 October 2026
Website: https://www.infocom.sg

PART A – PRIVACY POLICY

Introduction
Infocom IT Solutions Pte. Ltd. (“Infocom”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality and security of personal information entrusted to us by our customers, business partners, employees, website visitors and other individuals.
This Privacy & Cookie Policy explains how we collect, receive, use, process, store, disclose, transfer and protect personal information when you:

• Visit our corporate website and regional website pages.
• Submit an enquiry or request a product demonstration.
• Engage with our sales, marketing or customer support teams.
• Purchase or subscribe to our software products and services.
• Use our ERP, CRM, HCM and other enterprise applications.
• Access INFOCOM X and Nexora AI-powered business solutions.
• Participate in meetings, events, webinars or training programmes.
• Communicate with our employees, representatives or authorised business partners.

This policy applies to our website at www.infocom.sg, its regional pages, landing pages, online platforms and related digital services, subject to any additional privacy terms applicable to specific products or services.

Our Company and International Operations
Infocom IT Solutions Pte. Ltd. operates from its global headquarters in Singapore and supports customers and business operations across international markets.
Our business presence includes:

• Singapore – Global Headquarters
• United States – Atlanta, Boston and New York
• United Kingdom – London
• Australia
• United Arab Emirates – Dubai
• India

Our international operations enable us to deliver ERP implementation, CRM solutions, enterprise software, custom application development, system integration, cloud services and AI-powered business automation. Depending on the service or customer relationship, personal information may be processed by the relevant Infocom entity, authorised representatives, service providers or business partners.

Information We Collect
We may collect the following categories of personal and business information, depending on how you interact with us.

Personal Identification Information

• Full name
• Business email address
• Contact number and mobile number
• Job title and designation
• Company name
• Business address
• Country and location
• Professional and business contact details

Business and Customer Information

• Company profile and business requirements
• ERP and CRM implementation requirements
• Customer and supplier contact information
• Project-related communications
• Purchase orders, quotations and invoices
• Support requests and service records
• Contractual and commercial information

Technical and Website Information
When you access our website or digital platforms, we may collect:

• IP address
• Browser type and version
• Operating system
• Device information
• Website pages visited
• Date and time of access
• Referring website or source
• Website navigation and interaction information
• Cookies and similar tracking technologies

Information Collected Through Business Applications
When authorised customers use our ERP, CRM, HCM, INFOCOM X and other business applications, information may include:

• Account and user profile details
• User access and authentication records
• Transaction and workflow information
• System activity and audit logs
• Customer-configured business records
• Support and troubleshooting information

The information processed will depend on the modules, permissions, configurations and services subscribed to by the customer.

How We Collect Information
We may collect information through:

• Website contact forms and enquiry submissions.
• Product demonstration and consultation requests.
• Email, telephone and other business communications.
• Customer registration and subscription processes.
• Future ERP, CRM , HCM and other application platforms.
• Customer onboarding and implementation activities.
• Meetings, conferences, webinars and business events.
• Authorised third-party service providers and business partners.
• Cookies, analytics tools and website technologies.
• Publicly available business information, where permitted by law.

We aim to collect personal information through lawful and fair means and, where required, with the individual’s knowledge or consent.

Purposes for Collecting and Using Information
Infocom may collect, process and use personal information for the following purposes:

Business Operations

• Managing customer and business relationships.
• Responding to enquiries and requests.
• Preparing quotations, proposals and commercial agreements.
• Providing product information and demonstrations.
• Managing subscriptions, licensing and renewals.

ERP and Software Services

• Implementing, FUTURE ERP, CRM  and HCM solutions, AI Goverence
• Configuring and customising business applications.
• Providing technical support and troubleshooting.
• Managing software accounts and user permissions.
• Performing system maintenance and upgrades.
• Supporting data migration and system integration.

AI and Digital Transformation

• Providing AI-enabled business automation.
• Processing information required for authorised AI functionality.
• Generating business reports and operational insights.
• Supporting workflow automation and decision-support capabilities.
• Monitoring system performance and security.

Marketing and Communications

• Sharing product updates and service announcements.
• Providing newsletters and business communications.
• Inviting customers to events, webinars and demonstrations.
• Communicating relevant business offerings, where permitted.

Security and Compliance

• Protecting our systems and infrastructure.
• Preventing fraud, misuse and unauthorised access.
• Maintaining operational and security records.
• Complying with applicable legal and regulatory obligations.
• Establishing, exercising or defending legal claims.

Nexora AI and Automated Processing

Infocom provides AI-enabled business solutions through Nexora AI and its associated enterprise platforms. Depending on the customer’s configuration and authorised use, our AI functionality may process business information to support:

• Intelligent business reporting and analytics.
• Automated document processing.
• Financial and operational workflows.
• Sales and customer relationship insights.
• Procurement and inventory automation.
• AI-assisted recommendations.
• Workflow management and operational monitoring.

Where AI features process personal information, such processing will be subject to applicable privacy requirements and the relevant customer agreement.

Important AI Privacy Commitments

• Personal information will not knowingly be used for purposes unrelated to the stated service without an appropriate legal basis.
• AI processing will be subject to applicable access permissions and security controls.
• Customers remain responsible for ensuring they have the necessary rights and authority to provide information to the platform.
• AI-generated results may require human review and verification.
• Where third-party AI providers are involved, their processing arrangements and applicable contractual safeguards will be considered.

Personal information will not be used to train third-party AI models unless an appropriate legal basis, contractual arrangement or required consent is in place.

Disclosure and Sharing of Information
Infocom does not sell personal information to third parties as part of its ordinary business operations.
However, we may disclose or share relevant information with:

• Our authorised employees and internal business teams.
• Relevant Infocom group entities and international operations.
• Cloud hosting and infrastructure providers.
• ERP, CRM and software technology partners.
• AI and analytics service providers.
• Payment processing and financial service providers.
• IT support, cybersecurity and technical service providers.
• Professional advisers, auditors and legal representatives.
• Government authorities, regulators and law enforcement agencies where legally required.
• Business partners and service providers involved in delivering contracted services.

Information shared will be limited to what is reasonably necessary for the relevant purpose, subject to applicable legal requirements and contractual safeguards.

International Data Transfers
As Infocom operates internationally, personal information may be transferred, accessed or processed across different countries where necessary for business operations, customer support, hosting, software delivery and technical services.
Our international operations include Singapore, the United States, the United Kingdom, Australia, the United Arab Emirates and India.
Where personal information is transferred internationally, Infocom will take appropriate steps to comply with applicable data protection laws and implement suitable contractual, technical and organisational safeguards.
Customers should refer to their relevant service agreements and data processing arrangements for further details about hosting locations, data residency and international processing.

Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Providing contracted products and services.
• Managing customer relationships.
• Maintaining business and financial records.
• Meeting legal and regulatory requirements.
• Resolving disputes and enforcing agreements.
• Maintaining security, audit and compliance records.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal obligations and legitimate retention requirements.

Data Security
Infocom takes reasonable technical and organisational measures to safeguard personal information against:

• Unauthorised access.
• Accidental loss or destruction.
• Unauthorised disclosure.
• Improper modification.
• Misuse or unauthorised processing.

Depending on the relevant service and infrastructure, security measures may include:

• Access controls and user authentication.
• Role-based permissions.
• Encryption and secure communication protocols.
• System monitoring and audit logs.
• Network and infrastructure security.
• Backup and recovery arrangements.
• Security updates and vulnerability management.
• Confidentiality obligations for authorised personnel.

we take reasonable steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights
Subject to applicable laws, individuals may have the right to:

• Request access to their personal information.
• Request correction of inaccurate or incomplete information.
• Withdraw consent where processing is based on consent.
• Request deletion of personal information where legally applicable.
• Object to or restrict certain processing activities.
• Opt out of marketing communications.
• Request information about relevant data processing activities.
• Lodge a complaint with the relevant data protection authority.

Requests will be assessed and handled in accordance with applicable legal requirements.

We may need to verify your identity before processing a request.

Marketing and Communication Preferences
Infocom may send business communications, newsletters, service announcements and product updates where permitted by applicable law. You may opt out of marketing emails by using the unsubscribe option provided in the communication or by contacting us directly. Please note that transactional, security-related, contractual and essential service communications may still be sent where necessary.

Third-Party Websites and Services
Our website and applications may contain links, integrations or references to third-party websites, products and services. These may include cloud platforms, social media networks, analytics services, payment providers and technology partners. Infocom does not control the privacy practices of independent third-party websites or service providers. Users are encouraged to review their respective privacy policies before sharing personal information.

Changes to This Privacy Policy
Infocom may update or revise this Privacy Policy from time to time to reflect changes in our business operations, technology, services or applicable legal requirements. Any updated version will be published on our website with the revised effective or last-updated date. We encourage visitors and customers to review this policy periodically.

COOKIE POLICY
What Are Cookies?
Cookies are small text files stored on your computer, mobile device or browser when you visit a website. They help websites recognise returning visitors, remember preferences, improve website functionality and understand how visitors interact with online content. Infocom may use cookies and similar technologies, including pixels, tags, scripts and analytics identifiers, on its website and relevant digital platforms.

Why We Use Cookies
We may use cookies for the following purposes:

• To improve website performance and functionality.
• To remember visitor preferences.
• To maintain website security.
• To understand website traffic and visitor behaviour.
• To improve navigation and user experience.
• To measure the effectiveness of marketing activities.
• To support website forms and enquiry submissions.
• To understand how visitors interact with our products and services.

Non-essential cookies will be used subject to applicable consent requirements.

Types of Cookies We Use

 Strictly Necessary Cookies
These cookies are required for the essential operation of our website.

They may support:

• Website navigation.
• Security and authentication.
• Session management.
• Form submissions.
• Basic website functionality.

These cookies generally cannot be disabled through our website settings because essential features may not function correctly.

Functional Cookies
These cookies help remember your preferences and improve your website experience.

They may remember:

• Language preferences.
• Regional settings.
• Display preferences.
• User-selected website options.

Analytics and Performance Cookies
These cookies help us understand how visitors use our website.
They may collect:

• Number of website visitors.
• Pages visited.
• Time spent on individual pages.
• Traffic sources.
• Website navigation patterns.
• Website performance information.

We may use third-party analytics services, such as Google Analytics, where implemented on our website and subject to applicable consent requirements.

Marketing and Advertising Cookies
Where implemented and permitted by applicable law, marketing cookies may be used to:

• Measure marketing campaign performance.
• Understand interactions with advertisements.
• Track referrals from marketing partners.
• Provide relevant business and product information.
• Measure conversions and website engagement.

Social Media Cookies
Our website may include social media buttons, sharing tools or embedded content from third-party platforms. These services may place their own cookies or collect information according to their respective privacy policies.

Cookies Related to Website Accounts and Forms

Where website account registration, newsletter subscriptions, contact forms, surveys or demo request forms are available, cookies may be used to:

• Support account registration and session management.
• Remember form preferences.
• Recognise returning users.
• Manage newsletter subscription notifications.
• Prevent repeated survey submissions.
• Improve the form submission experience.

The information collected through these functions will be handled in accordance with this Privacy Policy.

Third-Party Cookies and Analytics Services
Infocom may use trusted third-party technologies to support website analytics, performance, advertising, social media integration and digital functionality.

Examples may include:

• Google Analytics.
• Google Tag Manager.
• Social media integration services.
• Advertising and campaign measurement tools.
• Website performance and monitoring services.

The specific providers and cookies used may change as our website and technology infrastructure evolve. Third-party providers may process certain technical information in accordance with their own privacy policies and contractual arrangements.

How to Manage or Disable Cookies

You can manage cookie preferences through the cookie settings available on our website, where implemented. You may also control cookies through your browser settings.

Most browsers allow you to:

• View stored cookies.
• Delete existing cookies.
• Block certain cookies.
• Restrict third-party cookies.
• Receive notifications before cookies are stored.

Please be aware that disabling certain cookies may affect website functionality, user preferences and some interactive features. Where consent is required, you may withdraw or modify your cookie preferences through the available cookie management controls.

Cookie Retention
Cookies may be classified according to their duration:

Session Cookies: Temporary cookies that are generally removed when you close your browser.
Persistent Cookies: Cookies that remain on your device for a defined period or until deleted manually.
The retention period depends on the purpose of the cookie and the relevant service provider’s configuration.
Where required, cookie-specific details and retention periods should be made available through our website cookie settings or cookie declaration.

Changes to Our Cookie Policy
Infocom may update this Cookie Policy to reflect changes in website functionality, analytics services, advertising technologies or applicable privacy requirements.

Any updated policy will be published on our website.

PRIVACY CONTACT AND DATA PROTECTION ENQUIRIES

Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy & Cookie Policy, personal information or the use of cookies, please contact us.

Infocom IT Solutions Pte. Ltd.
Brand: Infocom Solutions – Powered by Nexora AI
Global Headquarters: Singapore
Website: https://www.infocom.sg
Email: info@infocom.sg
Telephone: +65 9387 7179
International Business Presence:

• Singapore
• United States – Atlanta, Boston and New York
• United Kingdom – London
• Australia
• United Arab Emirates – Dubai
• India

We will review privacy-related requests and respond in accordance with applicable data protection laws.

Governing Data Protection Principles
Infocom is committed to the following principles:

• Transparency: Clearly explain why personal information is collected and how it is used.
• Purpose Limitation: Use information for identified and legitimate business purposes.
• Data Minimisation: Collect only information reasonably necessary for the intended purpose.
• Accuracy: Take reasonable steps to maintain accurate and relevant information.
• Data Security: Apply appropriate technical and organisational security measures.
• Retention Control: Retain personal information only as long as reasonably necessary or legally required.
• Accountability: Maintain appropriate privacy practices and responsibilities.
• Individual Rights: Respect applicable rights of individuals regarding their personal information.

© 2026 Infocom IT Solutions Pte. Ltd. All Rights Reserved.
Infocom Solutions – Powered by Nexora AI
Intelligent Enterprise Solutions. Responsible Data Management. Trusted Digital Transformation.