TERMS & CONDITIONS
INFOCOM SOLUTIONS – POWERED BY NEXORA AI
- Introduction
Welcome to Infocom Solutions, powered by Nexora AI.
These Terms & Conditions govern your access to and use of the websites, software applications, ERP solutions, AI-powered platforms, digital services, and other business solutions provided by Infocom IT Solutions Pte. Ltd. (hereinafter referred to as “Infocom”, “we”, “our”, or “us”).
By accessing our website, using our software, engaging our services, or downloading any materials, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.If you do not agree with these terms, please discontinue the use of our website, products, and services.
- Company Information and Global Presence
Infocom IT Solutions Pte. Ltd. is headquartered in Singapore, with international business operations and offices supporting customers across multiple markets.
Our business presence includes:
- Singapore: Global Headquarters
- United States: Atlanta, Boston and New York
- United Kingdom: London
- Australia
- United Arab Emirates: Dubai
- Malaysia
- Jakarta
- India
Our international operations support the delivery of enterprise technology solutions, ERP implementation, business application development, system integration, digital transformation, and AI-powered business automation. The applicable contracting Infocom entity, where relevant, will be identified in the relevant customer agreement, quotation, proposal, invoice, or Statement of Work (SOW).
- Products and Services
Infocom provides enterprise technology solutions and services, including but not limited to:
- INFOCOM X – Intelligent ERP & Business Automation, Powered by Nexora AI
- Finance & Treasury
- Sales & Distribution
- Procurement Hub
- Inventory Hub
- Project Management
- WMS Hub
- Production Hub
- Commodity Management
- CRM
- HCM
- AI Goverence Artificial Intelligence and Agentic AI Solutions
- Business Process Automation
- Custom Software and Application Development
- Cloud Hosting, System Integration and Technical Support
Our solutions include INFOCOM X – Intelligent ERP & Business Automation, Powered by Nexora AI, together with other enterprise platforms and third-party technologies. Product features, specifications, pricing, implementation timelines, and service availability may vary depending on customer requirements, project scope, licensing arrangements, and technical considerations.
- Website Usage and Intellectual Property
All content, materials, software, designs, documentation, graphics, logos, trademarks, product names, and other intellectual property displayed on our website or made available through our services are owned by Infocom or their respective licensors.
Users are granted a limited, non-exclusive, non-transferable and revocable licence to access and use the website for legitimate informational and business purposes.
Without prior written permission from Infocom, users shall not:
- Copy, reproduce, modify or distribute website content or software.
- Use our materials for unauthorised commercial purposes.
- Reverse engineer, decompile or attempt to extract source code from our software.
- Remove copyright notices, trademarks or proprietary information.
- Republish, resell, sublicense or commercially exploit our intellectual property.
- Use our trademarks, branding, product names or logos without written approval.
- Attempt to gain unauthorised access to our systems, networks or applications.
All rights not expressly granted are reserved by Infocom and the relevant intellectual property owners.
- Software Licensing and Usage
Access to Infocom software, ERP platforms, AI solutions and business applications is subject to the applicable subscription, licensing agreement, quotation, purchase order or service agreement.
Customers agree to:
- Use the software only for authorised business purposes.
- Maintain the confidentiality of user accounts and login credentials.
- Avoid unauthorised access, copying, sharing or distribution.
- Comply with applicable licensing restrictions.
- Not interfere with the security, availability or operation of the software.
- Ensure that their users comply with applicable usage policies.
Software subscriptions, user licences, hosting arrangements, support services and renewal terms will be governed by the relevant commercial agreement.
- Nexora AI and Artificial Intelligence Disclaimer
Infocom provides AI-enabled enterprise solutions through Nexora AI and related technologies.
AI-powered features may include intelligent automation, data processing, business analytics, predictive insights, workflow automation, AI agents and decision-support capabilities.
Customers acknowledge that:
- AI-generated information, recommendations, predictions and outputs may not always be accurate, complete or suitable for every business situation.
- AI outputs should be reviewed and validated by authorised users before being used for important business decisions.
- AI functionality may depend on third-party models, external services, customer data quality and system configurations.
- AI-generated results do not replace professional, legal, financial, tax or regulatory advice.
- Customers remain responsible for decisions and actions taken using AI-generated outputs.
The level of AI automation and system autonomy will depend on the agreed configuration, permissions, governance controls and customer requirements.
- Customer Responsibilities
Customers are responsible for:
- Providing accurate and complete business information.
- Maintaining appropriate access controls and user permissions.
- Ensuring the legality of information and data uploaded into our systems.
- Maintaining suitable backups of their business-critical information where applicable.
- Obtaining necessary permissions for the processing of personal and business data.
- Providing timely approvals, decisions and information required for implementation.
- Ensuring compliance with applicable laws and regulations.
Infocom shall not be responsible for delays or failures caused by inaccurate information, incomplete customer requirements, unavailable third-party services or customer-side dependencies.
- Implementation, Customisation and Professional Services
ERP implementation, software development, customisation, integration, migration, training and consulting services shall be governed by the agreed project proposal, Statement of Work (SOW), quotation or service agreement.
Unless otherwise agreed in writing:
- Project scope and deliverables shall be based on the approved proposal.
- Additional requirements outside the agreed scope may attract additional charges.
- Implementation timelines depend on customer cooperation, resource availability and timely approvals.
- Delays caused by customers or third parties may affect project completion dates.
- Acceptance, deployment, handover and payment milestones shall follow the applicable project agreement.
Any changes to agreed scope, deliverables or timelines must be mutually agreed in writing.
- Payment Terms and Refund Policy
All payments, subscription charges, implementation fees, licence fees, hosting charges and professional service fees shall be governed by the applicable quotation, invoice, purchase order or signed agreement. Customers are required to make payments according to the agreed payment schedule.
Unless expressly stated otherwise in a signed agreement:
- Payments made for completed professional services are non-refundable.
- Software licence and subscription fees are subject to the applicable vendor licensing and subscription terms.
- Custom development charges are subject to the agreed project milestones.
Any refund or money-back guarantee must be expressly confirmed in the relevant customer agreement. Website access or use alone does not establish eligibility for a refund.
- Third-Party Products and Services
Infocom may integrate, distribute, implement or provide services relating to third-party platforms and technologies, including ERP software, cloud infrastructure, payment gateways, AI services and other business applications.
Such products and services may be governed by separate third-party licensing agreements and terms.
Infocom does not control the independent operations, availability, security policies or commercial terms of third-party providers.
Customers agree to comply with the relevant third-party terms and conditions.
- Data Protection and Confidentiality
Infocom recognises the importance of protecting customer information, business data and confidential information.
Customers are responsible for ensuring that they have the necessary rights, permissions and legal basis to provide personal or business data to Infocom for processing.
Both parties shall take reasonable measures to protect confidential information against unauthorised access, disclosure, alteration or misuse. Additional data processing, confidentiality and security obligations may be specified in separate agreements.
- Website and Service Availability
Infocom endeavours to maintain the availability and reliability of its websites, software platforms and services.
However, uninterrupted access cannot be guaranteed.
Services may occasionally be affected by:
- Scheduled maintenance.
- System upgrades and software updates.
- Internet or network interruptions.
- Cloud infrastructure failures.
- Third-party service disruptions.
- Cybersecurity incidents or other unforeseen circumstances.
Infocom reserves the right to modify, suspend or discontinue website features or services where reasonably necessary.
- Disclaimer of Warranties
Our website and its informational content are provided on an “as is” and “as available” basis.
To the extent permitted by applicable law, Infocom makes no general warranty that website information will always be accurate, complete, uninterrupted or error-free.
Specific warranties, service commitments, support arrangements and performance obligations shall be governed by the relevant signed agreement or applicable service-level agreement. Nothing in these Terms & Conditions excludes any warranty or consumer right that cannot lawfully be excluded.
- Limitation of Liability
To the maximum extent permitted by applicable law, Infocom shall not be liable for indirect, incidental, special or consequential losses, including loss of profits, revenue, business opportunities, anticipated savings or business interruption.
Any liability arising from the provision of contracted services shall be subject to the applicable customer agreement and relevant governing law.
Nothing in these Terms & Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by law.
- Indemnification
To the extent permitted by applicable law, customers agree to indemnify and hold harmless Infocom, its directors, employees, affiliates and authorised representatives against third-party claims, losses, damages and reasonable expenses arising from:
- Unlawful use of our website or services.
- Violation of these Terms & Conditions.
- Infringement of third-party intellectual property rights.
- Unauthorised use or disclosure of information.
- Customer-provided content or data that violates applicable laws.
This provision shall not apply to the extent that the relevant loss arises from Infocom’s own breach of contract, negligence or unlawful conduct.
- International Users and Applicable Laws
Infocom operates internationally and provides technology solutions to customers across different countries and jurisdictions.
- Electronic Communications
By communicating with Infocom electronically, customers acknowledge that notices, communications, agreements, invoices and other business correspondence may be delivered electronically, subject to applicable legal requirements.
Email communications and attachments may contain confidential or proprietary information intended solely for the designated recipient.
Unauthorised copying, distribution or disclosure of confidential communications is prohibited.
- Amendments and Termination
Infocom reserves the right to update, amend or modify these Terms & Conditions from time to time. Revised terms will become effective upon publication on our website, unless otherwise stated. Continued use of our website following publication of updated terms constitutes acceptance of the revised website terms, to the extent permitted by applicable law. Infocom may suspend or terminate access where there is a material breach of these terms, subject to applicable contractual and legal requirements.
- Entire Agreement and Severability
These Terms & Conditions govern the use of the Infocom website. They do not replace or override any separately executed customer agreement, software licence, Statement of Work, service-level agreement or other contractual arrangement. If any provision is held invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law. - Contact Information
For enquiries regarding these Terms & Conditions, products, services or business engagements, please contact us:
Infocom IT Solutions Pte. Ltd.
Global Headquarters: Singapore
Website: https://www.infocom.sg
Email: info@infocom.sg
Telephone: +65 9387 7179
Brand: Infocom Solutions – Powered by Nexora AI
Technology Platform: INFOCOM X – Intelligent ERP & Business Automation